Bloody Nokia

I just bought — well, changed my contract to — a Nokia 6220: a very flashy phone with a nice camera, a GPS receiver, and in fact everything you could possibly want in a phone — except one tiny thing: any phone numbers.

For some reason the software that comes with it won’t import from anything except Outlook, and Lotus Notes. This is not software that I use. It won’t read normal interchange formats like CSV or even vcard. I have my contacts in several places on the PC, but all the phone numbers are at the moment consolidated in google contacts. This worked well enough with my old Sony Ericsson phone, but to make it work on Nokia, you have to subscribe to a service called goosync. I did that. All my calendar entries were imported flawlessly. The 540 or so phone entries, on the other hand, came in with all their detail except the phone numbers. Further attempts failed in ever more baroque ways, so that there is at present one entry in the contacts book of the phone: it’s called “unknown” and has no telephone numbers of any sort. I would like to complain to tech support at goosync, but in a remarkable refinement of customer-unfriendliness, they only accept complaints through a web board interface, after you have registered, deciphered a captcha — yes, a captcha to make a support request — and then responded to the email sent automatically. Except that the email has not been sent.

I know that bits of their system are working, as the email thanking me for my money turned up five minutes after I had filled out that form. But the request to be allowed to log into their support forum and ask for help was made six hours ago and I still haven’t had a reply. I’m wondering whether to send the phone back. It’s no use to me at all right now.

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