The opposite of support

Sometimes I think that anyone who has ever used Linux should be banned from any contact with the public. The trouble is that they can almost communicate with normal humans. They use the same words. But they only have one message. Whatever the problem, their answer is “use Linux”; I’d simply add that if the answer to your problem is in fact Linux, you need professional help.

This comes up frequently on the Openoffice mailing lists. Someone will ask about compatibility with Word, and get a long lecture about the wickedness of proprietary file formats, the superiority of OOo’s native format and how they need to send the file as a PDF, or send the recipient a copy of openoffice, or any number of damn fool things like that, when all the poor fish wants to know is how to save as .doc files.

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